Refund policy

At Trentics, we want to ensure you have a seamless shopping experience! Because we process and dispatch orders rapidly through our fulfillment network, we follow a strict return and exchange policy to maintain product quality and offer fast resolutions.

1. Eligibility for Return & Replacement

Our policy lasts 7 days from the date your order is delivered. If 7 days have passed since delivery, we unfortunately cannot offer a replacement or refund.

You may request a return or replacement only if:

  • You received a defective, damaged, or non-functional product.
  • You received an incorrect item different from what you ordered.

To be eligible:

  • The product must be unused, in its original packaging, and in the same condition that you received it.
  • All original box contents, accessories, user manuals, and tags must be intact.

2. "Change of Mind" & Order Cancellations

  • Change of Mind: Because we incur immediate non-refundable shipping, handling, and Cash-on-Delivery (COD) fees, we do not offer returns, refunds, or exchanges for "change of mind" or accidental orders once delivered.
  • Size/Compatibility Issues: Please double-check product details and specifications before purchasing. Requests regarding sizing or compatibility (where correct specifications were already provided) are not eligible for returns.

3. Mandatory: Unboxing Video & Evidence

To protect against transit damage and false claims, all requests must be supported by proof.

If your parcel arrives damaged or tampered with:

  • Unboxing Video Requirement: You must record a single, continuous, uncut unboxing video showing the outer shipping label, parcel opening, and the defective area/issue clearly.
  • Photo Proof: Clear photos of the defective item and the original courier label.

⚠️ Important: Requests submitted without a clear, uncut unboxing video within 24–48 hours of delivery will not be approved.

4. Return & Replacement Process

  1. Submit Request: Email our support team at trenticsin@gmail.com or contact us on WhatsApp at +91 8247536527 with your Order ID and the mandatory unboxing video/photos.
  2. Review: Our quality team will inspect your video/photo proof within 24–48 hours.
  3. Reverse Pickup / Dispatch: Once approved, we will arrange a reverse pickup from your address (or dispatch a free replacement directly to you).
  4. Inspection: If a return is picked up, it will undergo a physical check at our facility before processing your replacement or refund.

5. Refunds (If Applicable)

If a replacement item is out of stock or unavailable, a refund will be issued:

  • Prepaid Orders: The refund will be credited back to your original payment method (Bank Account / UPI / Card) within 5–7 business days.
  • COD Orders: Refunds for Cash on Delivery orders will be issued via UPI/Bank Transfer or Store Credit.
  • Non-Refundable Fees: Original shipping charges, COD convenience fees, and processing fees are non-refundable.

6. Contact & Business Details

  • Trade Name: Trentics
  • Legal Entity Name: Vega Textiles
  • Email: trenticsin@gmail.com
  • Website: trentics.com