Privacy policy

This privacy policy sets out how Trentics (Vega Textiles) uses and protects any information that you give when you use this website.

Trentics is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Trentics may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes.

1. WHAT WE COLLECT

We may collect the following information during your visit or checkout:

  • Identification: Name and contact information.
  • Contact Details: Email address and telephone number.
  • Logistics Data: Full postal address for shipping and billing.
  • Technical Data: IP address, browser type, and device information for security and site optimization.

2. WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, particularly for the following reasons:

  • Order Fulfillment: Processing your order and coordinating with our fulfillment partners and logistics partners.
  • Internal Record Keeping: For tax (GST) and audit purposes.
  • Service Improvement: Improving our products and website layout.
  • Communication: Periodically sending promotional emails about new products, special offers, or other information using the email address you have provided.
  • Market Research: Contacting you for feedback on our "Made-to-Order" collections.

3. SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

4. PAYMENT INFORMATION

We do not store your credit card, CVV, or net-banking details. All monetary processing and transactions are conducted through secure, third-party payment gateways provided by Razorpay or PayPal. These gateways are PCI-DSS compliant and use industry-standard encryption to ensure your data is safe.

5. HOW WE USE COOKIES

A cookie is a small file that helps analyze web traffic and allows web applications to respond to you as an individual. We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website to tailor it to customer needs. You can choose to accept or decline cookies through your browser settings; however, this may prevent you from taking full advantage of the website.

6. THIRD-PARTY DISCLOSURE

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We share essential data only with the following categories of providers:

  • Manufacturing Partners: To create your custom-printed items.
  • Courier Services: To deliver your package to your doorstep.
  • Authentication Services: If you choose to log in using Google or Facebook.

7. CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at trenticsin@gmail.com

8. CONTACTING US

If there are any questions regarding this privacy policy, you may contact us using the information below:

  • Brand Name: Trentics
  • Legal Entity: Vega Textiles
  • Email: trenticsin@gmail.com